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The simple plan that the company put together does seem like it will work, it is however, not something that one should drop $6,500.00 on. They told us to put it on our credit card and not to worry that would be paid off in a couple of months. We like fools did what they asked us to do. Months later we came to find out our mortgage was being paid on the wrong day (they in turn accused us of not making our payment for the month prior, a payment I have the receipt for) as well as accruing late charges on another credit card due on the 4th but being paid by their affiliate on the 17th (yes they have another company do all the work). When we called to ask what was going on they said we need to review our whole plan again three months after we began. I was under the assumption we were going to do it right the first time not have to go back every couple of months. Then I asked NMM exactly what we paid them all that money for. They claimed some financial toolkit sessions, which we were contacted once about and not followed up on and their online rebates program in which we received $14.00 back after doing our X-Mas shopping. We addressed our concerns to customer service who up and down apologized for not helping us with what we paid for and used the excuse that the company was restructuring and had a hard time keeping up. We immediately asked for our money back since we did not feel that we were important as a customer to the company and had several emails and bills to back us up on our beliefs. We were directed to a man named Doug Rosborough who sent us an email with the following statement.“I would like to discuss these items and see how we can help make things better. No business can long exist if its middle name is Santa Claus and it hands out refunds nearly a year after sign-up and after hours of time invested. I honestly do not see a breach of contract from our side. I see many and consistent attempts to help. There might have been a misunderstanding at the inception of the plan. Is that reason to get up from this seat in the theater and walk out?”
Santa Claus???? Are you kidding me we are talking serious business and for first impressions my husband and I were offended by that. We want some help and clarification. We did not need a sales pitch". We already heard the sales pitch when we were duped into their program/. We had a conversation with this guys in which he then apologized up and down for that comment (he brought it up not us) and for calling almost 20 min?. after the time we had originally set up". We went over our complaints and he told us he seemed to think that we had justified reasoning:. He brought it to their “Refund Committee” who did not deem it justified;. I asked for the following questions to be answered?.
1/. We want a rebuttal to our complaints with hard evidence as to why they feel our complaints are not valid.
2. We also want a full break down as to where the money we gave to them at contract signing has been allocated.
3. In addition to their simple statement that their decision of our case is justified, we are requesting an example of what they would consider a justifiable reason for a refund.
It has been a week now and we have heard nothing. I would not advise anyone to fall for these schemes and if you are interested in a program such as this one DO NOT pay any money for it. After looking into it there are a lot of credible resources available on the internet AT NO CHARGE.
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 Comments (19) |
| 1. Written by Andrew on November 22, 2010 from palm springs, california, US Well all I can say is I'm glad I did a complaint search on this company. I will move on now. As to the folks who have been duped and charged humongous $$ on their credit cards, can't you go through the dispute department of said credit card company for a refund? Moreover, you need to contact the the fraud division of the state of Utah, summarize your issues with NMM (over promising, not performing, seemingly no real intention to address customer complaints (rather blaming it all on "restructuring" etc) and get them to open an investigation. Include a link to this site for further evidence. I also agree a class action suit is in order! Good luck. |
2. Written by Melissa on October 21, 2010 from houston, texas, US Gosh I was thinking about doing this also. However, I would never and don't even have the means to give these people $10k. Do like Jeff said and get your money back! |
| 3. Written by gonnette on July 1, 2010 from stockton, california, US We should have researched more about this NMM and have known this website that informs and educate consumers. We have been trying to dispute charged made by NMM for close to 10k in our c.card. We have not been contacted by this Douglas Rosborough about all our inquiries and has not returned our calls. if there are more informations available that can help us get the refund from NMM, pls. post them ASAP. Thanks. |
| 4. Written by Ron on June 18, 2010 from livingston, new jersey, US I was a client for about 4 months. It was depressing to see every extra dollar go to their accounting company, Universal, for doing very little to bring my debt down. I dropped out but Universal has made my life a nightmare with consistant phone calls for $5000 for services un-rendered. My income has gone down and so has my health. But NMM (Universal) doesn't care. It sounded like a good company at first, but for now, Buy Beware!!! |
| 5. Written by it's too bad on June 11, 2010 from utica, new york, US I used to work there, and when I started it seemed to be a good company. That was before they started charging credit cards and hiring anyone off the streets to do sales. I sat back and watched the company change from being customer focused to doing anything it takes to make money. they even restructured what they were paying out to their employees to save the company more money. As far as I know most of their decent employees have moved on to better opportunities. I would not recommend them to anyone. |
| 6. Written by Ray on June 3, 2010 from albany, new york, US Thank u so much I won't be doing business with them. |
| 7. Written by Learned just from reading !!! on May 19, 2010 from willimantic, connecticut, US Glad i have read all about this Company this is one company i will overlook,,, Wheh thanks for saving me a big headache.... |
| 8. Written by T curious on April 12, 2010 from nashville, tennessee, US I was seriously considering this company for debt consolidation etc. I guess I wont now. Thanks All |
| 9. Written by Abbe on October 14, 2009 from houston, texas, US I was curious about this company so I am thankful for forums like this. It sounded to good to be true and I guess that ole' saying is true. Companies like this should not be allowed to continue to dupe and take advantage of people. I wish there were only descent people in this world that run descent businesses but unfortunately we have to deal with low life scum of the earth that are not smart enough to make their money ligitemately so they have to con the trusting people. |
| 10. Written by thanks on October 13, 2009 from tampa, florida, US Thanks, I was pondering getting "help" from these people, glad I didn't do it, I have enouhgh problems!! |
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